SIR20216
Certificate II in Retail Services:

Fully knowledgeable in fashion? Hard core about hardware? Take a step toward a career in retail.

This course gives you the skills and knowledge and attitude to work in a retail setting.

Successfully completing this qualification is the first step for a career in retail service and will give you a taste of what to expect in the workplace. You'll gain valuable basic-skills needed to work as a customer service assistant in a range of retail environments.

On this course you will learn to:

  • Engage the customer
  • Communicate in the workplace to support team and customer outcomes
  • Work effectively in a service environment
  • Organise personal work requirements
  • Advise on products and services
  • Identify and respond to security risks
  • Contribute to workplace health and safety
  • Receive and handle retail stock
  • Produce visual merchandise displays
  • Work effectively in a team
  • Organise and maintain the store environment
  • Sell to the retail customer

Interested in joining this course? Give us a call on 07 4667 0420 or contact us via email.

If you are at school or are working with an employment service – your guidance counsellor or agent can call us as well.

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