SIR20216
Certificate II in Retail Services:
Fully knowledgeable in fashion? Hard core about hardware? Take a step toward a career in retail.
This course gives you the skills and knowledge and attitude to work in a retail setting.
Successfully completing this qualification is the first step for a career in retail service and will give you a taste of what to expect in the workplace. You'll gain valuable basic-skills needed to work as a customer service assistant in a range of retail environments.
On this course you will learn to:
- Engage the customer
- Communicate in the workplace to support team and customer outcomes
- Work effectively in a service environment
- Organise personal work requirements
- Advise on products and services
- Identify and respond to security risks
- Contribute to workplace health and safety
- Receive and handle retail stock
- Produce visual merchandise displays
- Work effectively in a team
- Organise and maintain the store environment
- Sell to the retail customer
Interested in joining this course? Give us a call on 07 4667 0420 or contact us via email.
If you are at school or are working with an employment service – your guidance counsellor or agent can call us as well.
